Refund policy
Refund Policy
At NOVAERA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must include original packaging and accessories.
- Proof of purchase is required.
Return Process
To start a return, please contact our customer support team at:
Please include your order number and a description of the issue. Our team will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will work with you to resolve the issue.
Order Cancellation
Orders can be cancelled within 24 hours after purchase. After this period, the order may already be processed and cannot be cancelled.
Contact Us
Email:
support@novaerra.store